Terms & Conditions
Last updated: October 28, 2025
1. Online & Phone Reservations
All reservations made online or by phone are pending until confirmed by our dispatch team.
- A confirmation email with final pricing will be sent once approved.
- Pricing is subject to vehicle availability, route, and real-time demand.
- Reservations are not guaranteed until you receive written confirmation.
2. Cancellation Policy & Liability
All Deposits Are NON-REFUNDABLE
Once a reservation is finalized by dispatch, cancellation penalties apply immediately.
100% Charge
Sedan / SUV
Within 6 hours of pickup
100% Charge
Sprinter / Limo / Bus
Within 48 hours of pickup
Passenger Liability & Conduct
- • Client assumes full financial liability for any vehicle damage caused by their party.
- • $100 fee per carpet or seat burn.
- • $250 sanitation fee (spills, sickness).
- • Alcohol (minors) & drug use prohibited. Fines paid by customer.
- • Smoking permitted only at driver’s discretion.
- • Standing through sunroof is illegal and prohibited.
- • Driver may terminate run without refund for indiscretion/illegal acts.
- • Overtime pay applies after 15-minute grace period ($1.00/min or as per vehicle rate).
- • We are not liable for delays due to unsafe conditions (weather, accidents).
- • We are not responsible for articles left in the vehicle.
- • Balance due to driver before run begins unless otherwise arranged.
- • Vehicle cannot be loaded beyond seating capacity.
3. Safety Protocols
Your safety is our top priority. All vehicles undergo rigorous maintenance and cleaning schedules. Our chauffeurs are professionally trained and adhere to all traffic and safety regulations.
4. Airport & Flight Guidelines
Grace Periods (from actual landing)
Wait time charged after grace period.
Flight Changes
Notify dispatch 5 hours prior to pickup.
Failure to notify may result in full charge.
Customs & Baggage
- • Drivers wait up to 75 min (intl) / 60 min (domestic) at customs/baggage claim.
- • Driver released & full charge applies if no contact after wait time.
- • Requested wait time beyond standard hold will incur charges.
- • Passengers must collect all luggage/items from vehicle.
- • Delays due to lost baggage may incur wait time charges after grace period.
5. Non-Airport & Cruise Pickups
Standard Pickups
15 min grace
Wait time charged after grace period.
Cruise & Pier Pickups
- • Client must contact dispatch/driver upon disembarking.
- • Driver holds for 30 min after scheduled time.
- • 15 min grace (cruise) • 10 min (pier).
- No contact / No-show = Full fare.
- • Notify office 12 hours prior for pickup time changes.
Contact dispatch for assistance: +13464642605
6. NYC Gridlock Alert
Escalade Ride Inc. is not responsible for delays or missed flights/appointments due to extreme traffic during official NYC Gridlock Alert days (typically around holidays).
NYC DOT designates high-traffic days annually. Please allow significant extra travel time during these periods.
7. Cleanup Fees
$150
Sedan/SUV Detail Fee
$350
Sprinter Van Detail Fee
Applies to spills, vomiting, or excessive mess requiring professional cleaning.
8. Pet Policy
Service Animals Only
- • Valid service animal documentation may be required.
- • Must notify agent at time of booking.
- • Animal must remain in a suitable carrier at all times.
- • Emotional support animals or pets are not permitted without prior explicit approval and may incur additional fees.